Refunds and returns

Last updated 6 September 2026.

Scam alert

There are scam websites that copy the Clearance Warehouse name and logo. If you bought from a site other than clearancewarehouse.uk, we cannot help with tracking or refund requests for that order: contact your payment provider and report it to your local authorities.

Cancelling an order

All orders can be cancelled until they ship. If your order has been paid and you need to change or cancel it, contact us within 12 hours, because most orders ship within 24 hours of ordering. Cancelling before dispatch is free and we refund you in full. Once packing and shipping has started, an order can no longer be cancelled and becomes a return instead.

Our 15 day return window

You can return an item within 15 days of the original purchase for an exchange or a refund. Items must be shipped back to the original warehouse at your own cost, which is the only charge a change-of-mind return carries. To be eligible, the product must have been purchased within the last 15 days, be in its original packaging, and you need the receipt, order confirmation or other proof of purchase from this website. We can't accept returns of items purchased from third-party retailers.

Your refund is processed 24 to 48 hours after we receive the returned item, either back to your original payment method or as store credit if you would rather.

Your statutory rights are separate from and additional to this policy. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from delivery to cancel an online order for any reason, and this store allows 15. Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described, and if they are not you have a short-term right to reject them. Nothing on this page takes those rights away.

Damaged, incorrect or missing items

If you receive a damaged product, an item different from what you ordered, or your order never arrives, tell us right away and our customer service team will sort it.

Everything here is a stock item

Nothing we sell is cut, altered or built to your measurement, so the same return window applies across the whole range. We would still rather you ordered the right thing first time: if you are not sure which size, option or quantity you need, email theteam@clearancewarehouse.uk before you order and we will work it out with you.

How to start a return

Email theteam@clearancewarehouse.uk with your order number and a short note about what you would like to do, and we will confirm the return address.

If you are unhappy with how we handled it

Email theteam@clearancewarehouse.uk with your order number and the word "complaint" in the subject, and a person will look at it again from the start.